FAQ & Site Info

We only received payment using Paypal service. When you have added the item you to shopping cart, you would process checkout. Click the checkout button, and you can see there are the payment methods.

Once we ship your item, we will update the tracking number at this website. Basically you can track your order using website as below; https://www.17track.net/en/ Usually it need times (about 2-3 business days) for Shipping Courier to update the shipping information at their site. After 3 days, if you still unable to trace the tracking number, you can inform us for next solution. Thank you

Total delivery time is split into two parts. 1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items. 2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination. Below shows delivery times for every shipping method. Airmail and Register Airmail Area time United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-20 business days Australia,New Zealand,Singapore 7-25 business days Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-25 business days Brazil, Russia, Mexico 15-35 business days Other countries 7-25 business days EMS 7-15 business days to worldwide Expedited Shipping* 5-8 business days to worldwide. (If you need an expedited shipping, please inform us first.) Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped separately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.

All returned item (except defective or damaged items) must be in brand-new condition, with original tags and packaging. In case you are not satisfied with your purchase, you may return or exchange your item, depending on the type and circumstances of the item you bought. We reserve the right to charge a handling fee on all items returned for non-quality concerning issues. (Within 3 days after delivery) Return Defective Item: Defective or damaged item: You can apply for a refund or an exchange of your purchased item, if it is defective or damaged. When requesting your refund or exchange, please be ready to provide us with photographs, clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, we will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. HOMEME will then ship you a new item immediately.